Frequently asked questions

Help Center

We seek to answer some of the common questions we have seenour clients ask .

We cannot guarantee you will receive brand new furniture, but we do ensure that furniture from our current line will be in showroom condition. Before any furniture is delivered to your home, it goes through a thorough inspection, cleaning, and refurbishing process by our expert in-house team.

First off, don’t stress! We know that life happens. For minor cleaning or spills, follow best practices to minimize stains or damages. For more extensive stains or damages, please contact our Concierge Team for guidance on next steps. Upscale does charge for any stains and damages beyond minor wear and tear. We make every attempt to refurbish and repair an item before charging for item replacement.

Buying furniture is painful: you pay $$$ upfront, your life is disrupted with multiple deliveries, and you’ll be spending your weekends assembling furniture. Plus, who knows if the couch you buy today will be the right fit or style for your next move. Renting furniture from Upscale eliminates all of this stress. With Upscale, you can put your feet up and relax: you’ll only pay a low monthly fee, get quality furniture that lasts, white glove delivery and assembly, and the flexibility of knowing that if your life changes, your furniture won’t weigh you down.

We do! Our short-term plan is a great option for commercial use. Note that we may need more time to deliver large orders. If you manage a real estate agency and would like to discuss a partnership, please reach out to our team 

If you are not able to be present, you can provide us with entry instructions and/or permission to enter for our driver team.

Upscale wants you to love the look and feel of your home—especially the items we’re providing. That’s why we offer free exchanges or returns during the first 7 days. We have a happiness guarantee! Please reach out to our  team for more details.

Yes, you may. Whether it is rental for the entire house or just an area, we pride ourselves on serving you, the best that we can.

Yes. A lease can be extended or renewed based on your preferred lease term.

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+ 254 722 749364